Privacy Policy
Last updated: June 28, 2026
GuestPal (“GuestPal,” “we,” “us,” or “our”) provides a digital guest guide platform for vacation rental hosts (“Hosts”) at guestpal.app (the “Service”). This Privacy Policy explains how we collect, use, and protect information when you use the Service — whether you are a Host who creates an account, or a Guest who views a property guide.
If you have questions about this policy, contact us at hello@guestpal.app.
1.Information We Collect
1.1 Information from Hosts
When you create a GuestPal account, we collect:
- ✓Name, email address, and (optionally) phone number or company name
- ✓Property details you choose to add (name, address, WiFi info, house rules, equipment, local recommendations, photos)
- ✓Payment and billing information (processed by Stripe — see Section 4)
- ✓Communications you send us (e.g. support requests)
1.2 Information from Guests
Guests do not create accounts and are not required to provide any personal information to use a property guide. However, we automatically collect:
- ✓Pages viewed within a property guide and the language selected (for the Host's analytics)
- ✓Questions submitted to the AI chat assistant, and whether they were answered
- ✓Optional feedback/ratings submitted through the guest review feature
- ✓Standard technical data (IP address, browser type, device type) for security and performance purposes
If a Guest voluntarily includes personal information in a chat question (e.g. their name), that information is stored as part of the chat log and is visible to the Host.
1.3 Automatically Collected Information
We use basic, first-party analytics (page views, language selection) to power the Host-facing Analytics dashboard. We do not currently use third-party advertising trackers or cookies for advertising purposes.
2.How We Use Information
We use collected information to:
- ✓Operate, maintain, and improve the Service
- ✓Generate and translate guest guide content using AI services (see Section 4)
- ✓Power the AI guest chat assistant
- ✓Process payments and manage subscriptions
- ✓Send transactional emails (e.g. account confirmation, password reset, billing notifications)
- ✓Provide Hosts with analytics about their property guide's usage
- ✓Respond to support requests
- ✓Detect and prevent fraud, abuse, or security issues
We do not sell personal information to third parties.
3.Legal Basis for Processing (EU/UK Users)
If you are located in the European Economic Area or United Kingdom, our legal bases for processing personal data include: performance of a contract (providing the Service you signed up for), legitimate business interests (improving and securing the Service), and consent (where applicable, e.g. optional guest feedback).
4.Third-Party Service Providers
We rely on the following third-party services to operate GuestPal. Each processes data on our behalf under their own privacy and security terms:
| Provider | Purpose | Data Involved |
|---|---|---|
| Stripe | Payment processing and subscription billing | Host name, email, payment details |
| Supabase | Database, authentication, file storage | All account, property, and guest interaction data |
| Anthropic (Claude API) | AI-generated guide content and guest chat responses | Property details, guest chat questions |
| Google (Gemini API) | Translation of guide content into supported languages | Property and guide content text |
| Resend | Transactional email delivery | Host email address |
| Vercel | Application hosting | Technical/server log data |
We do not control how these providers independently use data outside the scope of services they provide to us, but we select providers who maintain industry-standard security and privacy practices.
5.Data Retention
- ✓Host account data is retained for as long as the account is active. If a Host deletes their account, associated properties and guest interaction data tied to that account are permanently deleted.
- ✓Guest interaction data (page views, chat logs, reviews) is retained for as long as the associated property exists, to support the Host's analytics.
6.Your Rights
Depending on your location, you may have rights to access, correct, delete, or export personal information we hold about you. Hosts can manage and delete their own account and property data directly within the Service, or by contacting hello@guestpal.app. Guests who wish to have specific submitted information (such as a chat message) removed may contact us, and we will work with the relevant Host to address the request.
7.Data Security
We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted data storage, access controls (Row-Level Security on our database), and secure payment processing through Stripe. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8.Children's Privacy
GuestPal is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9.International Data Transfers
GuestPal's infrastructure providers may process and store data in the United States and other countries. By using the Service, you acknowledge that your information may be transferred to and processed in countries with different data protection laws than your own.
10.Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of the Service after changes constitutes acceptance of the updated policy.
11.Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Email: hello@guestpal.app
Website: guestpal.app
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to consult with a qualified attorney to ensure this policy fully meets the legal requirements applicable to your business and jurisdiction.